Shipping Policy
Shipping Information
At Blue Vitalis, we are committed to providing safe, reliable, and secure worldwide shipping. Every order is carefully packed and dispatched through trusted international shipping partners to help ensure it arrives safely and on time.
Our goal is to provide a smooth and worry-free shopping experience from the moment you place your order until it is delivered to your doorstep.
Order Processing
Once your payment has been successfully confirmed, our team will begin preparing your order for shipment.
Processing Time
- 1–2 Business Days (Monday–Friday)
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or periods of high order volume, processing may take up to 3 to 5 business days. If there is any significant delay, we will notify you by email.
Economy Shipping
| Shipping Method | Order Processing Time | Transit Time | Total Delivery Time | Cost | Courier Partner |
|---|---|---|---|---|---|
| Economy Shipping | 1–2 Business Days (Mon-Fri) | 16 to 20 Business Days (Mon-Fri) | 14–16 Business Days (Mon-Fri) | $15 USD | India Post |
| Standard Shipping | 1–2 Business Days (Mon-Fri) | 10 to 12 Business Days (Mon-Fri) | 8–12 Business Days (Mon-Fri) | $30 USD | India Post |
Shipping Charges
- FREE Shipping on all orders over USD $299
- Flat Shipping Fee:USD $25 for orders below USD $299
Shipping charges are automatically calculated during checkout before payment.
Shipping Destinations
We currently ship to customers in:
- 🇺🇸 United States
- 🇦🇺 Australia
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇪🇺 European Union Countries
- 🇳🇿 New Zealand
- 🇵🇭 Philippines
- 🌍 Selected International Destinations
If your country is unavailable during checkout, please contact our support team. We will do our best to assist you.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 8–12 Business Days |
| Australia | 10–14 Business Days |
| Canada | 10–14 Business Days |
| United Kingdom | 8–12 Business Days |
| Europe | 10–14 Business Days |
| Other Countries | 12–16 Business Days |
Delivery estimates do not include customs inspections, import clearance procedures, weekends, or public holidays.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Your order tracking number
- A tracking link to monitor your shipment
Tracking information typically becomes active within 24–72 hours after dispatch.
Customs, Taxes & Import Duties
International shipments may be subject to customs duties, import taxes, VAT, or other government fees imposed by your country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Blue Vitalis is not responsible for customs fees and cannot estimate these charges in advance.
Incorrect Address or Failed Delivery
Please review your shipping address carefully before completing your order.
If a shipment is returned due to:
- Incorrect shipping address
- Failed delivery attempts
- Refused delivery
the original shipping charges are non-refundable, and any additional shipping costs required to resend the package will be the customer's responsibility.
Lost or Damaged Packages
Every Blue Vitalis order is securely packed before shipment.
If your order arrives damaged:
- Contact our Customer Support within 48 hours of delivery.
- Include your order number and clear photographs of the package and damaged items.
If your shipment is confirmed as lost by the shipping carrier, we will work closely with the courier to investigate the issue and provide an appropriate resolution in accordance with our policies.
Customer Satisfaction Promise
Your satisfaction is our priority.
If you experience any shipping-related issue, our dedicated support team will work with you to provide a fair and timely resolution. We are committed to delivering the highest level of customer service.
Important Information
Before placing an order, customers are responsible for ensuring that the products they purchase comply with the import laws and regulations of their destination country.
Blue Vitalis reserves the right to cancel or refuse any order that cannot legally be shipped to the selected destination.
Why Shop with Blue Vitalis?
- ✔ Genuine Quality Products
- ✔ Secure Worldwide Shipping
- ✔ Trusted International Delivery Partners
- ✔ Secure & Discreet Packaging
- ✔ Order Tracking on Every Shipment
- ✔ Fast Order Processing
- ✔ Dedicated Customer Support
- ✔ Secure Payment Processing
- ✔ Professional Customer Service
- ✔ Customer Satisfaction Commitment
Need Assistance?
Our friendly customer support team is always here to help.
Blue Vitalis
USA Toll-Free
+1 (857) 344-0541
Australia Toll-Free
+61 (8) 70936767
+1 617 955 5509
Email Support
order@bluevitalis.store
Business Addresses
United States
3495 John F. Kennedy Blvd
Jersey City, NJ 07307
United States
Australia
550 Princes Hwy
Kirrawee NSW 2232
Australia
Customer Support Hours
Mon - Sat: 9:00 AM - 7:00 PM
Response Time: Within 1 Business Day