Return & Refund Policy
At Blue Vitalis, your satisfaction is our highest priority. We are committed to providing genuine, high-quality products along with a fair, transparent, and customer-friendly return and refund process. If there is ever an issue with your order, our dedicated Customer Support Team will work with you to resolve it as quickly as possible.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- You received a damaged or defective product.
- You received the wrong product.
- Your order arrived incomplete or items were missing.
To be eligible for a return:
- The product must be unused and in its original sealed packaging.
- All original labels, safety seals, and packaging must remain intact.
- A valid order number or proof of purchase is required.
2. Non-Returnable Items
To ensure customer safety and maintain product quality, we cannot accept returns for:
- Opened or used products.
- Products with broken or removed safety seals.
- Products damaged due to improper handling, storage, or misuse after delivery.
- Returns submitted without prior authorization from Blue Vitalis.
- Products that are restricted by local laws or hygiene regulations.
This policy applies to all orders placed through the Blue Vitalis website.
3. Easy Return Process
If you experience any issue with your order, simply follow these steps:
Step 1
Contact our Customer Support Team within 7 days of receiving your order.
Step 2
Please provide:
- Order Number
- Description of the issue
- Clear photographs of the product and packaging (if applicable)
Step 3
Our team will carefully review your request and respond within 1 Business Day with the appropriate resolution and return instructions.
If the issue resulted from our error, such as an incorrect or damaged product, we will work with you to provide the most suitable solution. In other situations, return shipping charges may apply.
4. Refund Policy
Once the returned product has been received and inspected:
- Approved refunds will be processed within 7–10 Business Days.
- Refunds will be issued to the original payment method whenever possible.
- Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.
Where a full refund is not applicable, Blue Vitalis may offer one of the following:
- Partial Refund
- Replacement Product
- Store Credit
Every request is reviewed individually, and we always strive to provide a fair and satisfactory solution.
5. Order Cancellation
Orders may be cancelled before shipment for a full refund.
Once an order has been dispatched, it cannot be cancelled.
Blue Vitalis may also cancel an order if:
- The product is unavailable.
- Payment verification cannot be completed.
- Incorrect or incomplete shipping information is provided.
- Shipping restrictions prevent delivery to the destination.
If Blue Vitalis cancels your order, you will receive a full refund.
6. Lost or Undelivered Orders
If your order is delayed or appears to be lost during transit:
- Our team will immediately coordinate with the shipping carrier to investigate.
- If the shipment is officially confirmed as lost, we will provide an appropriate resolution, which may include a replacement shipment or refund in accordance with this policy.
While customs inspections, severe weather, and courier delays are outside our control, we remain committed to assisting you until your order has been successfully resolved.
Customer Satisfaction Promise
Your trust means everything to us.
Every order placed with Blue Vitalis receives our full attention, from careful packaging to reliable shipping and responsive customer support. If you experience any concern with your order, we are committed to providing a prompt, fair, and professional resolution.
Why Shop with Blue Vitalis?
- ✔ 100% Genuine Quality Products
- ✔ Secure & Discreet Packaging
- ✔ Reliable Worldwide Shipping
- ✔ Order Tracking on Every Shipment
- ✔ Trusted International Delivery Partners
- ✔ Secure Payment Processing
- ✔ Fair & Transparent Return Policy
- ✔ Fast Response Customer Support
- ✔ Customer Satisfaction Commitment
- ✔ Professional After-Sales Service
Need Assistance?
Our Customer Support Team is always happy to help.
Blue Vitalis
USA Toll-Free
+1 (857) 344-0541
Australia Toll-Free
+61 (8) 70936767
+1 617 955 5509
order@bluevitalis.store
Business Addresses
United States
3495 John F. Kennedy Blvd
Jersey City, NJ 07307
United States
Australia
550 Princes Hwy
Kirrawee NSW 2232
Australia
Customer Support Hours
Mon - Sat: 9:00 AM - 7:00 PM
Average Response Time: Within 1 Business Day